How Ukrzaliznytsia and suppliers can find a common language

Plenipotentiary

LLC "LEBEDYNSKY MBDE PLANT "TEMP"

Denis KOROLIV

The problem of communication and interaction between suppliers and JSC "Ukrzaliznytsia" has always been. It became especially acute during the large-scale Russian invasion of Ukraine. After all, some goods to ensure the life of UZ were produced in Russia or Belarus. So now, more than ever, it is important to establish the production of domestic analogues. In this article, I propose to consider how to make JSC "Ukrzaliznytsia" hear the opinions of suppliers of critically important types of goods.

1. Establishing direct contact between suppliers and JSC "Ukrzaliznytsia". This can be done through meetings, conferences or forums where representatives of both parties can discuss their issues and problems. This approach will allow for more effective communication of suppliers' thoughts and ideas.

I would like to note that on March 26, 2024, JSC Ukrzaliznytsia held “Supplier Day 2024” — the first conference in the company’s history dedicated to the topic of procurement, which was held in a “round table” format, at which issues were raised with Suppliers. At the meeting, a number of questions were asked from Suppliers, but for the most part the answers were something like: “Write proposals on Prozorro…”. That is, the whole meaning of the “round table” came down to “another phrase”. In other words, the “Round Table” was of the same type, within the framework of which the essence and topic were not revealed, there was no clear and understandable discussion, no specific proposals for interaction were voiced, except for the one above. The only thing that was voiced was that we plan to convene the next “round table” in April.

1. Creating an open dialogue with suppliers. To do this, I suggest using various communication platforms, such as online forums or specialized web portals, the participants of which will be narrowly focused specialists of JSC "Ukrzaliznytsia" (lawyers, specialists of tender committees, buyers, technical specialists) and representatives of suppliers. It is important to provide an opportunity for suppliers to express themselves and share their opinions on issues that affect their work and transportation of goods. And it is no less important to hear the opinions of JSC "Ukrzaliznytsia" specialists (quality of supply, speed of delivery, price reduction, etc.). I would like to emphasize that I suggest a mutual, two-way partnership, and not a one-sided expression of their "wishes" by suppliers.

2. Organization of feedback. In order for JSC "Ukrzaliznytsia" to hear the opinions of suppliers, it is necessary to organize a feedback system. It is important that suppliers have the opportunity to send their suggestions, comments or complaints directly to JSC "Ukrzaliznytsia". Suppliers must be sure that their messages will be considered and taken into account. This will allow building a mutually beneficial partnership.

3. Active participation of suppliers. Suppliers should also actively participate in the feedback process and provide constructive suggestions to JSC "Ukrzaliznytsia". They can offer new ideas for improving logistics processes, discuss possible problems and search for optimal solutions together with JSC "Ukrzaliznytsia". Such a partnership will make both parties more responsible and improve the quality of services.

Conclusion:

The interaction between JSC "Ukrzaliznytsia" and suppliers of critical goods is a key factor for effective transportation of goods. In order for JSC "Ukrzaliznytsia" to hear the opinions of suppliers and for Suppliers not to "raise" prices unreasonably, it is necessary to establish direct contact, create an open dialogue, organize a feedback system and actively involve suppliers in improving the quality and speed of deliveries, indicating adequate, market prices in commercial offers (possibly with a certain discount). Only in this way can mutual understanding and trust between both parties be achieved and ensure the effective functioning of the supply network.